Refund Policy

Last Updated: July 29, 2025

Thank you for choosing Wan 2.2, the advanced AI-powered platform for cutting-edge video generation with Expert-Driven AI Engine. This refund policy explains when and how we issue refunds, along with important limitations based on credit usage and subscription status. By purchasing or subscribing to Wan 2.2 services, you agree to this policy.

Subscription and Payment Terms

• Wan 2.2 offers the following billing options:
• Credits: Consumable units used to run Wan 2.2 video generation tasks (minimum 50 credits required per generation).
• Subscriptions: Basic, Pro, and Max plans that provide monthly or annual access to Wan 2.2 credits and premium features.
• Payments are securely processed via third-party providers, and Wan 2.2 usage is tracked in real time.

Refund Policy

We understand that issues can occur with Wan 2.2 services. However, due to the nature of digital content and instant usage of Wan 2.2 AI video generation, our refund policy includes the following key rules:

• Time Limit: Refund requests must be made within 3 days of your Wan 2.2 purchase. After this period, we cannot process any refund requests.
• Credit Usage: Once any Wan 2.2 credits have been used, refunds are no longer eligible, regardless of the time since purchase.
• Refund Deduction Notice: Processing fees will be deducted from the refund amount.
• Free Credits: New users receive free credits upon sign-up which are non-refundable.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund for your Wan 2.2 services, please follow these steps:

• 1. Contact Us: Reach out to our Wan 2.2 support team at support@wan2-2.org
• 2. Provide Details: Include your Wan 2.2 account details, order number, purchase date, and reason for the refund request.
• 3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your Wan 2.2 purchase.

Processing Refunds

We typically respond to Wan 2.2 refund requests within 1–2 business days. If the refund is approved, it will be processed within 24–48 hours. The exact time it takes for the funds to appear in your account depends on your payment provider.

Subscription Plans

For our subscription plans:

• Annual subscriptions offer 30% savings compared to monthly plans
• All plans include commercial license and priority queue access
• Subscriptions auto-renew unless cancelled before the renewal date
• Unused credits may expire based on your subscription plan terms

Changes to This Policy

We reserve the right to update our Wan 2.2 refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

If you have any questions about Wan 2.2 refunds, you can always reach us at support@wan2-2.org.